Q2 Course Dates 2025

Proactive Parts Sales Short Course (4 Module Course)

Module 1 Sales Overview – Monday 7th April 12.30pm – 2.00pm

Module 2 Communication Skills – Thursday 10th April 12.30pm – 2.00pm

Module 3 Presenting a Solution – Monday 14th April 12.30pm – 2.00pm

Module 4 Managing Activity – Thursday 17th April 12.30pm – 2.00pm

Effective Customer Relationships Short Course (4 Module Course)

Module 1 Customer Service – Monday 7th April 3.00pm – 4.30pm

Module 2 Behaviours and Standards – Thursday 10th April 3.00pm – 4.30pm

Module 3 Measuring Customer Service – Monday 14th April 3.00pm – 4.30pm

Module 4 Customer Relationship Management (CRM) – Thursday 17th April 3.00pm – 4.30pm

Complaint Handling Short Course (4 Module Course)

Module 1 Complaints and Consequences – Thursday 1st May 9.30am – 11.00pm

Module 2 Dealing with Complaints – Wednesday 7th May 9.30am – 11.00pm

Module 3 Professionally Handling Complaints – Monday 19th May 9.30am – 11.00pm

Module 4 Conflict Resolution – Wednesday 21st May 9.30am – 11.00pm